While hypnosis has many beneficial effects, hypnosis is not a substitute for appropriate medical attention. Statements and products offered in this service are not intended to diagnose, treat, cure nor prevent any disease or illness. When dealing with a physical and/or mental illness or disease always consult a qualified physician or therapist. It is illegal to guarantee results in the medical industry and each individuals results may vary. No refunds will be made under any circumstances.
Pellen and Palmer Specialty Hypnosis Training makes no financial guarantees about any products or services. The only one that can ultimately guarantee your success is you. You agree and understand that all information in the course is covered by copyright law and will not be redistributed without consent from Patrisha Palmer or John Pellen.
Pellen and Palmer Specialty Hypnosis Training instructions and the information provided are, and are intended to be, educational in nature; providing information, instruction, support and encouragement.
Patrisha Palmer is a Certified Hypnotherapist. is not a Licensed Physician or Licensed Mental Health Professional nor a Psychologist and does not hold herself out to provide any form of healthcare or psychotherapy.
Please consult your health care provider before making any health care decisions.
Hypnosis recordings are not recommended for people suffering from mental disorders or illness. Never listen to hypnosis recordings while driving a car or operating machinery. When listening to hypnosis recordings, choose an environment that is quiet and safe.
In accordance with the health industry guidelines concerning use of endorsements and testimonials in advertising, please be aware of the following: Testimonials appearing on this site are received via email submission. They are individual experiences, reflecting real life experiences of those that have used our products and/or services in some way or another. However, they are individual results and results may vary. We do not claim that they are typical results that all consumers will generally achieve. The testimonials are not necessarily representative of all those who will use our products/services.
The testimonials displayed are given verbatim except for correction of grammatical or typing errors. Some have been shortened. In other words, not the whole message received by the testimonial writer is always displayed, when it seemed lengthy or not the whole testimonial seemed relevant to the public.
Pellen and Palmer Specialty Hypnosis Training is not responsible for any of the opinions or comments posted to our site. Additionally, these testimonials are not intended to make claims that these products can be used to diagnose, treat, cure, mitigate or prevent any disease. These claims have not been clinically proven or evaluated.
As per Australian consumer laws, I sincerely want you to succeed and pledge to help you to the best of my ability. A hypnotherapist is considered a guide or facilitator. You assume equal responsibility by making a commitment and allowing yourself to be guided into a state of hypnosis. The results may vary from person to person and no refunds will be made.
Grievance Policy applies to all students.
Pellen and Palmer Specialty Hypnosis Training is committed to providing a fair, safe and productive environment for all students and crew members, but recognises from time to time, students may have grievances about their experience at the training. This feedback is welcomed and is an important tool for monitoring and improving performance.
In all instances Pellen and Palmer will respond to grievances in a way that contributes to a fair learning environment with principles of fairness, equal opportunity and natural justice.
We are committed to:
- Transparency and consistency
- Informal resolution of grievance wherever possible, and the creation and maintenance of harmonious and productive working and learning relationships
- Privacy and confidentiality
- Keeping all parties informed in a timely matter.
All crew and students are expected to cooperate in the grievance procedure fully and openly, with and aim of reaching a productive solution.
Intimidating, harassing, threatening, offensive or vexatious behavior will not be tolerated. We reserve the right to decline to investigate a complaint, including but not limited to circumstances where another process is more appropriate, or where the issue is not sufficiently connected with Pellen and Palmer Specialty Hypnosis Training.
Where applicable, the student or crew member may make a confidential disclosure to John Pellen and/or Patrisha Palmer. Pellen and Palmer takes grievance seriously and considers the successful resolution of grievances to be an important indicator of its overall performance. Steps will be taken to remedy the process.
Grounds of grievance:
Grounds of grievance include, but are not limited to:
- Pellen and Palmer failed to provide sufficient or appropriate resources
- The student/crew member was affected by improper or negligent conduct, including bullying
- The student/crew member was affected by unfair treatment, prejudice or bias
Confidentiality and privacy:
Grievances must be treated by all parties as strictly confidential. The means that information about the grievance shall only be discussed with, or made available to, a person who:
- Is a party of the grievance; or
- Is or has been legitimately involved in the management of the appeal/grievance; or
- Has a formal management role in following up consequences or implications of the grievance.
All parties must be aware of the consequences if there is a breach of confidentiality, which may include student or crew members agreements to be voided.
Responsibility:
John Pellen and Patrisha Palmer has overall responsibility for the implementation and review of this policy.
All crew/students whose role in the grievance, where they receive requests for information relating to grievances, provide information that is accurate and complete.
Final decision:
A written decision made by Pellen and Palmer Specialty Hypnosis Training to the complainant in writing when all internal appeal avenues with in the grievance process is resolved or if applicable been exhausted.
Refund and Cancellation Policy:
We want you to be satisfied, all courses purchased from Pellen and Palmer can be refunded within 14 days with the following compliance of conditions:
a: No content has been downloaded (this excludes free content modules) and/or
b: Video visual time is at less than 4% viewing time
If any of the above terms are breached a refund may be denied, we must protect our content from fraud. All payments are refunded minus the paypal/stripe fees. All payments are refunded within 7 business working days. Refunds will be made to the original payment method.
If any courses free or purchased are not completed with 20% viewing time within 6 months of registration date will be deleted and all access/progress lost.
To request a refund please email [email protected] with your purchase order number.